Your work stays yours.

Information we handle

• Account details such as your email address and creator profile.
• Prompts, uploads, recordings and generated media you choose to process.
• Plan, top-up, creation balance and quoted-job activity used to show and manage billing.
• Technical information needed for security, reliability, cost tracking and troubleshooting.

How information is used

Information is used to authenticate you, run the feature you request, save eligible workspace items, show creation history, calculate generation prices, prevent abuse and improve service reliability.

Who receives your data

Playtrail sends only the information needed for your requested work to these services:

• Vercel (hosting): requests, logs and IP address.
• Supabase (accounts, database and file storage): email, account data, saved projects and media.
• Stripe (payments): you enter billing details with Stripe; Playtrail does not store card numbers.
• RunPod (SAPS video, music and photo generation): prompts, uploaded reference media and audio needed for the job. Results pass through Cloudflare R2 temporary storage.
• Cloudflare (R2 temporary output storage and Turnstile bot checks): generated files in transit and browser-signal checks.
• Sentry (error monitoring): technical error data, with personal data scrubbed where possible.
• Partner generation engines, including OpenAI and other providers used for selected partner options: prompts and media needed for that request. Partner engines are labelled in the product. Exact provider list: Details coming soon: contact admin@playtrail.ai.
• OpenAI (automatic quality checks on Short films): three still frames from each finished scene, with the scene's written direction, are sent to check for problems such as visible text or a person who doesn't belong. They are sent with storage turned off and are not used to train models. Face-match checks run on Playtrail's own servers only.

Visit counts

To see which parts of Playtrail are used and from which countries, each browser is counted once a day per area of the site (for example Video or Translator). Only the country our hosting provider reports and the area are kept, with a code that changes every day, so visits can't be linked from one day to the next. No IP address, exact location, page content or account details are kept for this, and nothing is counted when your browser asks not to be tracked (Do Not Track or Global Privacy Control).

Private work and Community

Signing in or generating media does not publish it. A photo or video preview is shared publicly only after you choose the Community publishing action. Community posts can reveal the title, description and media preview you approve.

Deleting your account and data

Email admin@playtrail.ai from your account email with the subject “Delete my data”. Playtrail will verify the request, delete account data and hosted media, and tell you which billing records must be kept. Response time: Details coming soon: contact admin@playtrail.ai.

Recordings and consent

You are responsible for getting consent from everyone you record where the law requires it. Recording laws differ by country and state; if unsure, ask people before recording. Playtrail does not verify consent. Location-specific wording and consent-record details: Details coming soon: contact admin@playtrail.ai.

Retention

Generated media stays in your account until you delete it. Temporary provider copies are short-lived. Billing records are kept as long as the law requires. Specific periods for account data, recordings, generated media, billing records and provider copies: Details coming soon: contact admin@playtrail.ai.

Operator and contact

Operator legal name and address: Details coming soon: contact admin@playtrail.ai. Contact: admin@playtrail.ai.

Your controls and security

Use available delete, clear, download and unpublish controls to manage your work. Clearing browser data or changing devices can remove history that was saved only on that device. Playtrail uses account authentication and access controls, but no online system can guarantee absolute security.